Spotify users on Android are complaining about music streaming app crashing and freezing even when connected to a stable Wi-Fi connection. The issue was first lodged on the Spotify support forums and reported by 9to5Google, while the Swedish company has also issued a response.
What problem are users facing?
“As soon as I login the app just freezes and I get the “not responding” notification to close the app. Disconnect from wifi though and all is fine when I reopen.” noted one user on the Spotify support forum
“My wife and I both have pixel 9 phones. Exact same problem. We can’t use Spotify at home with Wi-Fi on. Turn off Wi-Fi and use cellular when you start the app and everything’s fine” noted another user
“Spotify is unusable in this state, especially because I need wifi to connect to speakers in my house. It is the only app crashing. Everything else is working fine.” another user chimed in
“When launching the Spotify Android app on my android phone or my android tablet, I’m unable to interact with the UI, it is unresponsive, eventually it’ll respond but is very slow and I keep getting a ‘Spotify isn’t responding’ notification pop up. This started happening after I updated to the latest version Android version on my Sasmung mobile devices, but it only affects the Spotify app” stated another user
Users on the forum also claimed to have tried all the tips suggested by the Spotify support but to no avail.
What is Spotify saying on the app freezing issue?
Spotify has confirmed the existence of the problem and says that it occurs mostly on Samsung and Google Pixel devices while being connected to the Wi-Fi.
“We’ve received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn’t occur while using mobile data.” Spotify said in response to a complaint.
The company, however, did not give a fixed timeline for when the issue would be fixed. With no root cause in sight, some users have begun speculating that the issue could be related to Chromecast ready devices.
