The government on Tuesday ordered a 10 percent cut in IndiGo flights as the airline continued to face major nationwide disruptions, prompting the Civil Aviation Ministry to summon IndiGo CEO Pieter Elbers for a detailed briefing.
Union Civil Aviation Minister Ram Mohan Naidu Kinjarapu on Tuesday said the government has ordered a 10 percent cut in IndiGo flights as the airline continues to face nationwide disruptions. He added that IndiGo CEO Pieter Elbers was called to the Ministry to provide an update on the situation.
In a post on X, Kinjarapu said, “During the last week, many passengers faced severe inconvenience due to Indigo’s internal mismanagement of crew rosters, flight schedules and inadequate communication. While the enquiry and necessary actions are underway, another meeting with Indigo’s top management was held to review the stabilisation measures.”
He said Elbers was summoned for a briefing and added: “He confirmed that 100% of the refunds for flights affected till 6th December have been completed. A strict instruction to expedite the completion of the remaining refunds and baggage handover was given.”
Following the review, the minister said the government had decided to scale back IndiGo’s flight operations. “A curtailment of 10% has been ordered. While abiding with it, Indigo will continue to cover all its destinations as before,” he said.
He added that IndiGo must comply fully with all Ministry directives, including fare caps and passenger convenience measures.
In a video message, Elbers said most affected passengers had already received refunds and that operations were stabilising. “IndiGo is back on its feet, and our operations are stable. Lakhs of customers have received full refunds, and we continue to process them daily. Most of the bags stuck at airports have been delivered to homes. We are addressing every customer need,” he said.
The latest remarks come amid a severe wave of cancellations that continued through Tuesday, causing widespread delays and complaints. Airport authorities told ANI that more than 400 IndiGo flights were cancelled nationwide.
Delhi’s Indira Gandhi International Airport saw the biggest impact with 152 cancellations. Bengaluru recorded 121 cancellations, Chennai 41 and Hyderabad 58.
Other major airports, including Mumbai (31 cancellations), Ahmedabad (16) and Patna (9), also reported disruptions, while Thiruvananthapuram saw only four cancellations.
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