Arundhati Bhattacharya, CEO and President of Salesforce South Asia, said India is likely to adopt artificial intelligence with optimism as technology has historically improved access to services such as banking and digital payments. She said AI will automate routine processes in sectors like banking, allowing employees to focus more on customer engagement and advisory roles. Bhattacharya also noted that while some jobs may be replaced, new roles will emerge, with the key challenge being managing the transition.
First Published: Mar 9, 2026 1:53 PM IST
